The traditional balance between landlord and tenant and the arrangements under which space is occupied are changing. We have identified and responded to the need for the occupier to be recognised as a customer. The notion of a property owner as an absentee rent collector conducting business on a confrontational basis is obsolete.
A new kind of building owner is emerging, willing to offer occupiers flexibility, identity and security, through up-dated contractual arrangements and a more service-orientated approach.
We are at the forefront of these changes. Our commitment to a high level of communication, accountability and accessibility makes a major contribution to the very low void rate within our portfolio.